The Enterprise IT RFP: New dogs, old tricks
Only 39% of IT RFPs ask for innovation from vendors – the IT RFP process is broken
In our latest report, we explore why the IT RFP process is failing to deliver on the key challenge of our time – innovating the customer experience.
The best IT projects are highly creative, innovative and collaborative. IT professionals everywhere are highly motivated to deliver on all these goals. But the IT RFP process is stifling these positive impulses with outdated and inflexible practices:
- Only 39% of RFPs encouraged innovation and creativity from vendors – so how can enterprises leap forward in terms of customer experience?
- 76% of customer-focused IT projects have no measures in place to assess impact on the customer experience or overall service
- Half of legacy IT replacement projects fail to take an innovative approach - what a missed opportunity.
In our report, we analyse real examples of RFPs and share our ideas on how to fix the problems that are holding businesses back