Deploying industry defining customer contact centres in the cloud

Nine out of ten organisations list customer experience as a key strategic focus. But what do great customer experiences look like when it comes to customer contact centres? And how can you stand out from the crowd in an increasingly competitive marketplace? The answer lies in the public cloud.

Re-imagining customer experiences with public cloud contact centres

The core benefits of a cloud-based IT strategy are widely recognised. Scalability and cost savings are already broadly understood. The overall cloud adoption rate in the UK stands at an overwhelming 88 per cent.

This guide goes beyond the core benefits to highlight the valuable role that public cloud contact centres can play in enabling innovation, harnessing third-party applications and maximising customer experiences.

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When the going gets tough, the last thing you want is another barrier between you and your customers. Luckily, the cloud is here to knock it down.

About KCOM: Re-imagine how.

By combining ingenuity, agility and integrity, KCOM goes beyond the mandate: shaping solutions to meet the demands of emerging and future business challenges. KCOM believes that the greatest opportunities lie in the unknown. That there is always an alternative, smarter way to achieve business goals. To reimagine how.