Network monitoring with Sentinel.

Get instant visibility of your entire KCOM connectivity estate with our advanced web-based monitoring tool. Proactively troubleshoot and manage performance across your network to keep your customers informed and connected.

How Sentinel will benefit your business and your customers

Interactive maps: You can see your entire estate and have complete control and visibility over your network by geographical location. More specifically, you can select individual connections and exchanges to easily identify line problems in real-time.

Automatic alerts: You’ll always be in control and the first to know about any line issues or outages before they cause problems. Pre-configurable alerts via SMS, email or phone keep you updated as and when any issues occur so they could be dealt with before your customers notice a problem.

Guaranteed availability: With fast and reliable performance, hosted on its own dedicated server and backed up by a 99.9% uptime ALS, you can be safe in the knowledge that Sentinel will be monitoring your connections around the clock.

How Sentinel works

The addition of a user-configurable alert system means you’ll be aware of any issues or line outages as they occur, minimising unexpected disruption to your customer’s business.

Access to first line diagnostics also means that many issues can be resolved without the need to call our support team for help. However, we will always be available in case you or your customers need assistance.

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