Our vision for the public sector

To help you better serve citizens through customer insight and realising demonstrable business benefits from innovative technology.

How we can help

Our mission is to help you provide better public services more efficiently. We match technology to customer insight that allows you to quickly and easily respond to challenges in your ever-changing environment.

We understand the changes and the implications that our society and the public sector are experiencing; a growing and ageing population, increased healthcare demands and expectations, data security, and continuous IT efficiency savings among others, are all competing priorities.

We also understand that your and your users’ IT needs are changing too. Contracts are being disaggregated, supply chains fragmented, procurement cycles are getting shorter, politicians and tax payers are demanding greater value for money, while government employees at all levels are increasingly working more remotely or flexibly.

Underlying all of this, as a consistent theme, is the need to balance existing technology with digital transformation. Central departments, agencies and local authorities need to find the right balance between adopting and exploiting emerging digital solutions, while also modernising the established systems that they rely on.

KCOM Public Sector
KCOM Public Sector

We achieve this through simplifying the complexity of integration of communications and infrastructure.  We help you interpret citizen, patient and professional needs and to mobilise agile projects capable of delivering progressive and positive change.

We hold a large number of government contract framework vehicles for cloud technology, Unified Communications and consulting.  Working with us is simple and convenient.

Our depth and breadth of experience is backed by strong partnerships with technology leaders allowing you to stay up-to-date with industry trends. Our highly specialised UK team will bring experience of agile methodologies and delivering digital experiences that help you better serve citizens. We want to make a difference to people’s lives.

Case studies

  • NHS Business Services Authority

    We helped the NHS’s special health authority transform their customer experience and drive significant cost efficiencies.

  • HMRC: delivering digital transformation in the contact centre

    As the government department that collects tax in order to fund the UK’s public services, Her Majesty’s Revenue and Customs (HMRC) is responsible for over 70% of all central government transactions.

  • Commonwealth War Graves Commission

    We helped CWGC to lay the foundations for its digital strategy and transition its core public facing website to a cloud environment.

Connected thinking

  • KCOM boosts public sector digital transformation

    KCOM boosts public sector digital transformation

    IT services provider announced as Government G-Cloud 10 provider

  • Why CIOs are looking towards a different – not disappearing – role

    Why CIOs are looking towards a different – not disappearing – role

    Eddie Ginja, Head of Public Sector at KCOM, discusses his thoughts following Cloud Expo Europe 2018.

  • KCOM achieves Stage 2 compliance for the Health and Social Care Network

    KCOM achieves Stage 2 compliance for the Health and Social Care Network

    KCOM has today announced that it is Stage 2 compliant and can deploy live HSCN services.

  • KCOM secures AWS Government Competency accreditation

    KCOM secures AWS Government Competency accreditation

    Amazon Web Services endorses KCOM’s public sector expertise with the AWS Government Competency

Framework Agreements

Framework Agreements provide a convenient procurement mechanism for public sector customers and at KCOM we work hard to ensure we can offer services via the most appropriate frameworks.

KCOM Framework Agreements

Meet the team

  • Eddie Ginja

    Eddie Ginja

    Having initially trained and qualified as a haematologist, Eddie went on to start his IT career as a mainframe programmer. After working in Banking for several years with some of the world’s leading banking institutions, Eddie went on to bid and win the HMRC 10-year outsourcing contract (ASPIRE) for a Global System Integrator. Eddie worked on the project for a total of 8 years. As head of Public Sector at KCOM, Eddie continues to help Public Sector bodies, including healthcare, to achieve their goals and objectives. KCOM specialises in areas such as contact centre, collaboration and cloud.

  • Andrew Simpson

    Andrew Simpson

    Having graduated with a PhD (DPhil) from the University of Oxford, Andy has previously worked in the justice and public sector for one of the top 7 Global System Integrators. Andy has extensive knowledge and experience in the Service Delivery and IT Outsourcing areas; which he diligently applies in ensuring that Government departments deliver excellent citizen and patient outcomes.

  • Jerry Gudgeon

    Jerry Gudgeon

    With over 25 years experience of providing transformational ICT solutions across both private and public sectors, utilising Business Benefits Management principles, Jerry works pro-actively with KCOM’s Public Sector customers to jointly develop business aligned IT solutions and strategic transformational roadmaps that are underpinned by demonstrable and measurable benefits, to help Government organisations overcome the trichotomy of the need to provide additional and digitally transformed services, to a growing and increasingly diverse population, with ever more challenging constraints on budget.

  • Ian Hancock

    Ian Hancock

    As a highly experience IT consultant, including areas such as mass storage, Ian builds and leads cross functional teams in highly transformational activities. Ian’s focus is primarily in the healthcare (NHS) area, where he is a major force in delivering highly impactful projects and solutions. Ian prides himself in leading from the front to find IT strategic solutions that can improve IT services delivered to clinicians, and ultimately their patients.

Find out what it's like to be a KCOM customer

Contact us today and one of our experts will get in touch to talk you through our customer relationships.